Shipping Costs and Delivery Times
We ship all orders carbon-neutrally with DHL within Germany and to the EU.
Shipping Costs
| Delivery Region | Shipping Cost | Free Shipping From |
|---|---|---|
| Germany | €3.90 | €50.00 |
| EU Countries | €7.50 | €50.00 |
All prices include statutory VAT.
Delivery Times
We process and dispatch orders Monday to Friday within 1–2 business days of receiving payment. DHL delivery then typically takes:
- Germany: 1–3 business days
- EU Countries: 3–10 business days
Orders placed on weekends or public holidays are processed on the next business day. Delivery times are non-binding estimates; in rare cases delays on the part of DHL may occur.
Shipping Outside the EU
We currently do not ship outside the European Union.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive at all, please contact us via our contact form. We will promptly arrange a replacement or refund and handle the process with DHL on your behalf.
Returns
Information on returning orders can be found in our Right of Withdrawal page. You have a 14-day right of withdrawal from receipt of the goods.